Privacy Policy

Last Updated: February 7, 2026

1. Introduction

Wirral Drain Unblockers Ltd ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This policy explains how we collect and use your information when you use our services or website.

2. Information We Collect

To provide drainage services, we collect the following:

Contact Information: Name, service address, billing address, email, and phone number.

Service Details: Information about your drainage system, property access details, and photos of work (if required for surveys).

Payment Data: Transaction history (we do not store full credit card details; these are handled by our secure payment processors).

3. How We Use Your Information

We use your data to:

Schedule and carry out drain unblocking and maintenance.

Provide quotes and invoices.

Send "job complete" reports or CCTV survey findings.

Comply with legal and tax obligations (HMRC).

4. Legal Basis for Processing

Contract: We need your info to fulfill the service you’ve requested.

Legitimate Interests: To manage our business and respond to enquiries.

Legal Obligation: To keep records for tax purposes.

5. Sharing Your Data

We do not sell your data. We only share it with:

Sub-contractors (only if necessary to complete your specific job).

Accounting software (e.g., Xero, Sage) for invoicing.

Regulatory bodies if required by law.

6. Data Retention

We keep customer records for 7 years to comply with UK tax laws and to provide warranty support for work completed.

7. Your Rights

Under UK GDPR, you have the right to:

Request a copy of your data.

Ask us to delete your data (unless we are legally required to keep it).

Correct any inaccurate information.